The Rules of Playing With LuckyWave

These terms set out the agreement between you and LuckyWave when you open an account and play with us, whether on a phone or on a computer. They are grouped by topic so that the rule you need is quick to find on a small screen. Creating an account means that you accept them, so please read them before you sign up.

1. Words Used in These Terms

1.1 "LuckyWave", "we", "us" and "our" mean our online casino, and "you" means the person who holds the account. A "bonus" is any extra funds or free spins we credit under a promotion, together with the conditions attached to it, and a "wagering requirement" is the amount that has to be staked before bonus funds can be withdrawn.

2. Who May Open an Account

2.1 Our service is for adults: as a rule, you must be at least 18 and have reached the legal age for gambling in your country. Keep your login details private and do not let anyone else play on your account. Accepting these terms is typically part of the sign-up step.

3. Opening and Keeping Your Account

3.1 Registration typically uses an e-mail address and a password. A phone number is usually requested as well, and the details you give us must be true and kept up to date when they change.
3.2 EUR is one of our account currencies, and the amounts in these terms are stated in euros. Our site runs in the phone browser as well as on a desktop.

4. Identity Checks

4.1 Identity verification is required, and withdrawals depend on it. For the check we typically ask for an identity document and proof of address. Confirming your e-mail address and phone number is usually part of the process too.

5. Paying In

5.1 Deposits start at €20, and we charge no fees on them. You can pay with Visa, Mastercard or bank transfer, or with the cryptocurrencies Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. Card and bank deposits are typically capped at €4,000 per transaction.

6. Cashing Out

6.1 Winnings leave your account by bank transfer or in cryptocurrency. Of the two, bank transfer is the slower route, and crypto is usually the quicker choice.

7. Bonus Conditions

7.1 The welcome package spreads across four deposits with a combined ceiling of €15,000. Stage one matches 100% up to €2,000, stage two 100% up to €3,000, stage three goes up to €6,000 and stage four matches 100% up to €4,000; free spins come with stages one and three. Every stage has its own bonus code, and the first stage needs a deposit of at least €20.
7.2 Bonus funds carry a 40x wagering requirement, usually calculated on the bonus amount. The bonus is valid for 7 days, free spins expire after 3 days, and no single bet may exceed €5 while a bonus is active. Slots typically count 100% towards wagering, while other games count 5%.
7.3 Our regular offers, among them the Tuesday and Saturday reloads, the monthly reload and weekly cashback of up to 15%, carry conditions of their own.

8. Protecting Your Login

8.1 Choose a password you use nowhere else and log out after playing on a shared phone or computer. Data between your device and our servers is typically protected by SSL encryption. If you think someone else has accessed your account, tell our support team straight away.

9. Staying in Control of Your Play

9.1 Gambling should remain entertainment you can afford. Our responsible gambling page describes the warning signs and where independent help is available, and self-exclusion is typically arranged through our customer support.

10. Questions and Complaints

10.1 Our live chat is open around the clock, and you can also contact us by e-mail. If you disagree with a decision, write to us with the e-mail address on your account, the date of the event and a short description of what happened, and we will look into it.

11. Updates to These Terms

11.1 We may update these terms when our service or our offers change. The version currently published is the one that applies to your play.