Your Personal Data at LuckyWave

Last updated: 24.10.2026
This notice tells you which personal data LuckyWave processes, for what purposes and what you can do about it. Our site runs in the phone browser, so the notice is written to be read on a small screen: short sections, each answering one question. In this notice, "LuckyWave", "we", "us" and "our" refer to our online casino, and "you" refers to anyone who visits it or holds an account with us.

Who This Notice Applies To

It covers every visitor to our site and every account holder, whatever device you use to reach us. It applies to data you give us directly, to records that arise while you use our service and to messages you send to our support team.

Data You Provide

Registration. Signing up usually involves an e-mail address and a password. A phone number is typically requested as well.
Personal details. Your full name and date of birth are, as a rule, part of your account details.
Confirmation of contact details. We usually ask you to confirm your e-mail address and phone number.
Identity verification. Withdrawals depend on a verified identity. For this check we typically ask for an identity document and proof of address.
Support conversations. Anything you write to us in live chat or by e-mail, including attachments you choose to send.

Data Created While You Play

• Deposits and withdrawals: amount, currency, method, time and status.
• Bonus records: which offer you received and your progress towards its wagering requirement.
• Game records: which games you opened, your stakes and the results.
• Technical data your browser or device sends when pages load, such as device type, browser version and connection details.

Why We Process It

We process personal data to open and run your account, to carry out deposits and withdrawals, to confirm that you are an adult and that the account is yours, to apply bonus conditions correctly, to answer your questions and to keep our service secure. We also process it where the law requires us to, for example to prevent fraud and money laundering, and to support responsible gambling, which usually includes looking out for patterns of play that may point to a problem.

Who Receives It

Your data is shared only as far as each task requires: with payment providers and banks to move your money, with providers that help us verify identity, with technical partners that host and protect our service, and with public authorities where we are legally obliged to disclose it. Each recipient receives only the data it needs for that task.

How We Protect It

Data travelling between your device and our servers is typically protected by SSL encryption. Inside our organisation, access to personal data is limited to staff whose work needs it. You can help as well: use a password that you use nowhere else, lock your phone with a code or biometrics of your own choosing, and log out when you finish on a shared device.

How Long We Keep It

We keep personal data for as long as your account is open and afterwards only for as long as legal duties or the settlement of a dispute require. Data that no longer serves one of these purposes is deleted or anonymised.

Cookies and Similar Technologies

Our pages use cookies and similar technologies to keep you logged in, remember your settings and keep the site working on your device. Your browser settings let you see and remove stored cookies; if you block cookies that the site needs to function, logging in or using the cashier may not work.

Your Rights

Depending on the law that applies to you, you can ask us for a copy of your personal data, ask us to correct data that is wrong and ask us to delete data we no longer need. You can also object to or restrict certain processing and ask for data you gave us in a portable format. Some data must be kept even after a deletion request, for instance where the law sets a retention duty.
If you believe we have handled your data wrongly, you can complain to the data protection authority of your country. We would welcome the chance to put things right first.

Age

Our service is for adults only. As a rule, players must be 18+ and of legal age in their country, and we do not knowingly process data of anyone younger.

Changes to This Notice

When this notice changes, the date at the top changes with it. Please read it again after an update.

Contacting Us About Your Data

Write to our support team in live chat, open around the clock, or by e-mail. Tell us which right you want to use and which account it concerns, so that we can confirm it is you before we act.