LuckyWave in Brief, From the People Behind It

LuckyWave is an online casino that opened in 2024 with the phone in mind. Our site runs in the phone browser and adapts to the phone screen. Below we explain what our information pages are for, how we write them, what they cannot do for you and how to get in touch when something is unclear.

What Our Pages Cover

Our pages describe our own product and nothing else. You will find the game library of more than 2,000 titles from more than 50 studios, including NetEnt, Evolution, Pragmatic Play, BGaming and Endorphina, together with live casino tables, live game shows, jackpot slots, Bonus Buy slots and instant-win games. We also set out the welcome package, the regular offers, the cashier and the steps around identity verification. What the pages do not cover is anything outside LuckyWave: we do not compare ourselves with other brands, and we do not give legal or tax guidance for your country.

How We State Facts and Conditions

Amounts on our main pages are given in euros, with the euro sign before the figure, because EUR is one of our account currencies and the one in which we count our offers. When a figure only holds under a condition, the condition sits in the same sentence or table cell as the figure, so you never have to scroll back on a small screen to find the catch. The welcome package, for example, appears with its 40x wagering requirement and its 7-day validity, and the €5 maximum bet that applies while a bonus is active is named wherever it matters.
Where a detail can vary, we label it as such with a word like "usually" or "typically" rather than presenting it as fixed. Where we have no settled value for a topic, we leave it out instead of guessing. We prefer a shorter page to a page that sounds complete but is not.
We write in plain international English and keep paragraphs short, because most readers meet these pages on a phone screen between two other tasks. Headings say what a section contains, so you can jump straight to the cashier rules or the bonus terms without reading the rest.

Our Pages and Our Interests

These pages are written by LuckyWave about LuckyWave. They are not an independent review, and we do not pretend otherwise. We have a commercial interest in you opening an account and playing, and you should read every description of an offer with that in mind.
Two things follow from that interest. First, we treat the conditions of an offer as part of the offer: a bonus described without its wagering, validity and bet limit would mislead you, so we do not describe one that way. Second, the help organisations we point to on our responsible gambling page are independent of us. We name them because they can support you in a way that a casino cannot, not because they endorse our product.
If you want an outside view of any online casino, including ours, ask someone who has no stake in your decision.

What We Do Not Promise

Casino games are games of chance. Nothing on our pages is a promise of winnings, a strategy for beating a game or advice about money. A bonus is extra play under conditions, not free money, and a win in one session says nothing about the next. We do not tell you how much to deposit, and we never suggest that gambling can solve a financial problem. Play only with money you can afford to lose, and stop when the session is no longer fun.

Keeping Pages Current

Offers, payment options and game ranges change, and our pages change with them. When a figure on a page no longer matches our current offer, we correct the page itself rather than leaving the old value standing with a footnote. If you spot a figure that looks out of date, tell us through live chat or by e-mail, and quote the sentence you mean so that we can find it quickly.

The People Who Write Them

Our information pages are written by people inside LuckyWave rather than by an outside agency: colleagues who know our games, our offers, our cashier and the questions players bring to our support chat. Writers draft the pages, editors read them for accuracy and clarity, and support staff feed in the questions players raise most often. We do not publish bylines; the pages speak for LuckyWave as a whole.

Contacting Our Team

Our live chat is open around the clock, and you can also write to our support team by e-mail. To get a useful answer quickly, mention the e-mail address you use with us, the page or offer you are asking about and, for a payment question, the method and the date of the transaction. Please never send us your password.